Delivery Information

Delivery Information for our retail customers.

We will contact you via email or phone once payment has been received to confirm a delivery date. Deliveries are normally completed within 3 working days of receipt of payment.

Orders are generally not dispatched on Saturday or Sunday so please order in plenty of time. By prior arrangement we may be able to deliver on alternative days or at specific times, however there may be an additional charge. You will need to contact us by email: info@ashtonexoticmeats.com or phone 01749 871100 to arrange.

Our products are vacuum packed and wrapped in bubble wrap with gel ice packs and dispatched in an insulated polystyrene case to preserve the contents and ensures your order reaches you in perfect condition.

All our products are delivered by national courier throughout the UK Mainland only. Online purchases for delivery outside the UK Mainland will not be fulfilled.

All products require a signature as proof of delivery.

Once a delivery has been scheduled you will be required to give us 48 hours notice prior to delivery if you wish to change the date or address. It is the purchasers responsibility to ensure sufficient arrangements are made to accept delivery on the notified day. If nobody is available to sign for the goods or if the courier is unable to contact you by phone (should additional directions be required) we will fail the delivery and attempt to rearrange for an alternative day. All of our products are perishable, we will accept no responsibility for spoilt goods due to failed deliveries of this nature.

In the unlikely event of damage or a delivery error you must report the issue to us by telephone on the next working day by 10am. We reserve the right to inspect all products of this nature.

Delivery charges: £9.00 +  VAT @20%  Anywhere on mainland UK.

add £5.00  + VAT for delivery before midday. (You will have to order offline)

 

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Ashton Exotic Meats Limited © 2017 All Rights Reserved

Registered in England & Wales 07747656

Registered Office: UNIT 7, LODGEHILL INDUSTRIAL ESTATE | WESTBURY SUB MENDIP | WELLS | SOMERSET | BA5 1EY